Unstoppable Retail: What's Working Group

We collectively feel we are operating at around 85% in the “Transition Out” stage. This reflects a shift from reacting instinctively → to responding with clarity, intention, and structure.

Impact beyond customer interactions

We are seeing strong personal and team benefits:

• Better emotional control → not taking stress home

• Increased confidence in handling:

• objections

• conflict

• Stronger team support and collaboration

• Improved overall communication with people (not just customers)

This initiative has helped us shift from:

reactive → reflective → intentional

We are building not just better customer conversations, but also:

• stronger self-awareness

• better emotional regulation

• a more supportive team environment

Thanks Kate and the team!!😍